Telephone discussions contribute to the personal image of the medical technician, whether it is incoming or outgoing calls, on a mobile phone or a voicemail message.
Careful wording and phrasing creates a pleasant atmosphere for conversation, the interlocutor comes across as friendly, and the goals of the conversation are achieved more efficiently. What‘s better: phone call or email? Communicating in writing is the easiest way but is not always effective. When making a phone call it can be difficult to reach the person you want to talk to, or your call might be inconvenient.
Taken from MT im Dialog 10/2025, translated by mt g medical translation
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